What is it?
The systematic oversight and coordination of people and
technology in producing or delivering goods and services to
customers (internal and external).
What Can It Be Used For?
All products and services have costs associated with their
storage and movement to customers. Effective management
helps minimize costs and optimizes timely and efficient
delivery to required locations, which, in turn, result in
customer satisfaction.
TBG Expertise
- TBG managed the USDA Food Safety and Inspection
Service’s computer facilities (collecting and producing
reports daily from 900 field inspectors across the
U.S.) It was our responsibility to manage the facility
18 hours a day and to deliver reports as needed. TBG
performance measurement specialists were instrumental in
supporting the conversion to performance metrics,
winning an agency award with the USDA, FSIS – Contractor
of the Year in 2001.
- TBG team was tasked to study and recommend product
and program management changes for the USDA, Office of
Operations’ (OO) warehouse and printing facilities. Our
team evaluated the technology, personnel, customer
needs, and conducted a benchmark study before making
recommendations to consolidate, divest, and to change
equipment and technology to reduce costs and improve
Returns on Investment in helping USDA, OO serve its many
agency customers. Over $1.5 million in savings was
projected without significant personnel changes.
- TBG staff members have been involved in the
management of one Federal program for the past 15 years,
and another one for 2 years. In these latter programs,
the assignment has been to set up conferences and
meetings, to negotiate venues, meeting needs, staffing,
and communications, to move healthcare consultants
around the country and the world, and to support their
onsite needs, including managing their presentation
materials.