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Interpersonal Communication
Training |
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One of the greatest sources of conflict and
organizational disharmony comes from poor
communication among team members. In some cases we
hear, but don't listen. In other cases, we talk and
don't hear. Effective communication confers power on
those who do it well. The Interpersonal
Communication training workshop is composed of two
parts: Personalities and Communications and
Communication Challenges.
Course Content
- Practice clear communications
- Recognize personal leverage for influencing
- Enhance communication on work tasks with
simple tools
Key Objectives
- Improve interpersonal communications
- Diffuse emotions when dealing with others
- Demonstrate ability to influence upward
- Exhibit strong active listening skills
Target Audience
- Department heads, supervisors, and staff
Materials/Text
- Workbook with references and graphics
- Approximately 35% of the time is in the
presentation mode
- Client-based case studies, supported by
individual and group activities and exercises,
serve to reinforce the lessons
Course Length
- One-day for up to 25 individuals per session
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