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Conflict Resolution Training |
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Conflicts and disputes sometimes arise between
employees or groups of employees. They can range
from minor to severe and nuisance to debilitating.
It is the responsibility of managers to understand
the fundamentals needed to minimize, alleviate,
resolve, or mediate these situations. Where
possible, the causes that created the conflict
should be identified and eliminated.
Key Objectives
- Understand the causes that lead to conflict
and disputes
- Recognize the opportunities to resolve
conflicts
- Use principled negotiations and active
listening as tools for resolving conflict
Target Audience
- Department heads, supervisors (especially)
and staff personnel
Materials/Text
- Workbook with references and graphics
- Approximately 35% of the time is in the
presentation mode
- Client-based case studies, supported by
individual and group activities and exercises,
serve to reinforce the lessons
Course Length
- One-day for up to 25 individuals per session
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