Course Content

• Apply communication styles to suit respective, diverse occasions and people
• Use savvy influencing and persuasion skills
• Balance assertiveness with cooperative behavior to achieve goals
• Demonstrate use of people or task tools to make your point

Key Objectives

• Recognize specific personality styles
• Effectively influence and persuade others
• Listen to others and fully understand their meaning
• Manage emotions when dealing with others

Target Audience

• Department heads, supervisors, and staff personnel

Materials/Text

• Workbook with references and graphics
• Approximately 35% of the time is in the presentation mode
• Client-based case studies, supported by individual and group activities and exercises, serve to reinforce the lessons

Course Length

• One-day for up to 25 individuals per session